After-Sales Service Advisor/Receptionist
If you're looking for a rewarding career opportunity, are driven by excellence, and share our values, we want to hear from you!
About us
SAGA Belgium is part of the French RCM group and represents the Star Brand for passenger cars, vans and trucks in the Walloon and Flemish regions.
With over 6,500 vehicles in its 8 dealerships (Drogenbos, Waterloo, Nivelles, Charleroi, Mons, St Ghislain, Tournai and La Louvière), SAGA is one of the major Mercedes Benz brand distribution players in Belgium.
Our workforce of almost 350 sales, maintenance/repair, bodywork and administrative staff is driven by a passion for customers, the Brand and Service.
The RCM story
It all began in 1971 in a heavy goods vehicle garage in the Vendée region of Western France. Then the story quickly accelerated to keep pace with growth in France. Currently, this international group is a loyal partner of the world's leading car and boat brands.
At the head of the RCM Group is Ronan Chabot, who has always been passionate about cars and boats, and his 2,800-strong team, manages 123 dealerships in 4 countries. The group distributes iconic brands such as MERCEDES-BENZ, TOYOTA, PORSCHE, LEXUS, BENETEAU, AZIMUT and HIGHFIELD.
Respect, Performance and Passion are RCM's 3 core values. This led to the group being voted French Dealer of the Year in 2018 and winning the Saga family award at the Grands Prix de la Distribution Automobile in 2021.
Your missions:
"Make every interaction count, even the smallest. They’re all relevant. "
SAGA, distributor of the Mercedes-Benz brand, is recruiting an After-Sales Service Adviser (M/F). Working in the dealership and reporting to the workshop manager, you will be the link between the mechanics workshop and the customer, and will be the guarantor of the customer experience.
Main responsibilities:
- Welcoming and advising After-Sales Service customers
- Reception and booking appointments for vehicles
- Organisation and planning of operations
- Follow-up from customer arrival to vehicle return
- Application of quality procedures
The ideal candidate:
- Excellent soft skills and a sense of service
- Administrative rigour and ability to manage priorities
- Team spirit and communication skills
- Knowledge of the vehicles and developments in the sector
Joining SAGA MERCEDES-BENZ means:
- Representing "the star” brand, an international luxury car brand
- Working with the latest technologies
- Access to an in-house school for education and career advancement
- Benefiting from career prospects with a strong growth group
- Sharing family values and working with passionate people
- Working in modern, welcoming premises
- Taking part in in-house events (seminars, incentives, parties)
Internal ref: SMB
- Secteur
- Après-Vente
- Poste
- Conseiller SAV/Réceptionnaire
- Localisations
- SAGA Mercedes-Benz Waterloo
- Contrat
- CDI
After-Sales Service Advisor/Receptionist
If you're looking for a rewarding career opportunity, are driven by excellence, and share our values, we want to hear from you!
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